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JacqsLife
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Message 1 of 2
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HP6950 is not connected

HP Recommended
HP6950
macOS 10.12 Sierra

Why won't my printer print?  THe message says the printer is offline.  How do I get it back online?

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DavidSMP
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HP Recommended

Hi @JacqsLife,

 

Thanks for visiting the HP community.  A good day to you. I came across your post where you require assistance with the printer being offline. I will be delighted to assist you here.

 

A .splendid effort, commendable troubleshooting and superb description of the issue. Kudos to you on that score.

🙂

To assist you with accurate information I would require more information regarding this.

  • Did this happen after a software or operating system update?
  • Did you make any changes to your wireless network?

For a start please try all the prescribed steps from the printer offline document: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/96661... and this should do the trick for you.

 

Make sure under "other steps to try" to disable IPV6 finally on the EWS page of the printer using the web browser Safari.

Please make sure to assign a manual or static IP address also.

Link for assigning static IP address: https://www.youtube.com/watch?v=SCnYyq80V9g

It is a YouTube video and makes sure that you follow the steps on your Safari Browser.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solutionas it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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