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04-10-2012 02:02 PM
1. HP710C Printer
2. Windows 7 64-bit
About 8 months ago I discovered the Windows 7 64bit driver patch published on this forum which I duly installed so I could continue using my old faithful HP710C printer. Since then, my printer has worked absolutely fine working on Windows 7. Then yesterday after replacing the colour ink cartridge I attempted to use the 'align print cartridges' function within the printer properties. This no longer works and gives a message saying 'Function discovery print provider dll has stopped working'. It offers to go online for a solution but doesn't find any. Further details from the dialogue box are:
Problem Event Name: APPCRASH
Application Name: rundll32.exe_fdprint.dll
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc9e0
Fault Module Name: HPV700AL.dll
Fault Module Version: 18.104.22.168
Fault Module Timestamp: 44d69ff1
Exception Code: c0000005
Exception Offset: 00000000000044c6
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: f171
Additional Information 2: f171d61c1e212f764560b7864dfa20f7
Additional Information 3: 8269
Additional Information 4: 8269bbdcc09e881f2eabfc7967368756
The printer still prints but I would like to fix this problem so I can use the align print cartridges again.
Can anyone help me please?
04-13-2012 12:40 AM
Hi, I have excactly the same error - alignt catridges function for HP710C on W7-64 leads to "Explorer stopped working" and a dll-error log entry.
Is there anyone who knows a solution?