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08-15-2013 11:25 AM
We have a HPLJ 600 M602 that has an error code of 49.06.65 in the display. The user states the printer keeps stalling and locking up when printing (from Mica and Citrix). I'd like to know what the error code indicates.
Additional: the user also indicates that prior to the error code they were sporadically getting "wingding" printouts with lots of symbols and many blank pages. Does this sound like hardware or software?
08-15-2013 04:56 PM
09-10-2013 06:42 PM
A 49.06.65 Error is a PCL5 Font Error. There was a generic font failure while printing a PCL5 job.
Do you have a Print Job that causes this error to happen each time it is printed? Or do you know if some fonts were installed on the printer and the printer gets the error when jobs are printed that use the installed fonts?
If you have a print job, or print jobs, that cause this error, if you would be willing to share those jobs with HP we can take a look at them.
If fonts have been installed in the printer and that appears to be causing the error, those fonts will need to be removed from the printer
In short, this sounds like it could be bad font data. But HP will need to get the job/font that is causing the problem to know for sure.
Please let me know if this helps.
09-11-2013 04:31 AM
Printing files with unsupported programming commands.
A unique combination of user environment and user interactions with the product.
Interfacing with a third-party solution that was not designed to work with the product.
Specific timing, network traffic, or concurrent processing of jobs.
Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the products power off and back on.
Please follow the following steps to resolve the issue :
>Turn off the printer and unplug the power cord. >Remove the HP Jetdirect card, third-party device, hard disk, parallel cable, or IFR cable from the formatter if one is installed. >If the error continues with accessories removed from the formatter, perform a cold reset on the printer. Ensure the HP Jetdirect card is not in the printer during a cold reset or the card settings will be changed back to default settings.
To perform a cold reset, do the following:
>Turn on the printer. >Watch the control panel. >When the memory starts counting, press and hold the green (Select ) button. >Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady. >Release the check button when the Ready, Data, and Attention light are on steady. >The control panel will display SELECT LANGUAGE . >Press (Down Arrow ) button once. The control panel will display COLD RESET . >Press (Select ). The printer will perform a cold reset and then continue its power-on sequence.
If the printer comes up to ready, print a Configuration page. If a 49 error occurs from printing internal pages, continue on to the next step.
>Turn the printer off and unplug the power cord. >Remove the eight screws around the formatter. >Remove the formatter. >Reseat the firmware and memory modules on the formatter. Check for any DIMMs that are non-HP and remove them. Non-HP DIMMs are not supported by HP and may cause this error. Replace with HP DIMMs, if necessary. >Install the formatter. >Turn the printer on again. >If it comes up to READY , print a configuration page. If a 49 error does not appear from printing internal pages, or at power up, continue to the next step.
>Install the HP Jetdirect card and hard disk before installing the formatter. Verify that each device is properly seated. >Test any EIO devices, by turning off the printer, installing each device separately, and printing a Configuration page. Repeat for each EIO device. >If the 49 error occurs with any EIO device installed, replace that EIO device.
Kindly check the firmware date code & version from the configuration page and if required please upgrade it to the latest one.
You may check the latest firmware for your printer in below metioned link :
I work for HP in Printer's department.
Please send Kudos if you are satisfied with the suggestion.