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05-04-2017 12:02 PM
Hi there hope you can help.
I have an hpz2100 which is 2 years old recently had a month off so not much going through it.
I have used compatible cartidges on some which were working fine but now the yellow will not print.
I have tried cleaning the shared yellow/magenta head in water and the magenta seems fine, the yellow however
has no life.
Can anyone advise
as below before I pay out lots more money??
A. If I change the yellow cartridge may this work?
B. If the magenta is working can the yellow print head still be damaged?
c. Is there a way of cleanign eithe rthe tubes or the heas to assess which is the problem?
Thanks in advance
05-05-2017 07:01 AM
Myself have been using Z2100, Z3100, Z3200 & all the time I had trouble with missing colors, printheads were first.
Then sometimes after I replaced with new printheads & still had same errors & took a few tries & finally worked.
Very funny , one time I printed 4 large posters. First one was perfect & I sent rest to print without checking them .
Then customer came & told me that 3 posters were missing yellow . So I realized my error. After I replaced the yellow/magenta printhead & I reprint the 3 posters.
If temp is cool & should leave printer on & let it do the print maintenance from time to time.