• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-20-2017 08:52 AM

HP Recommended
Product: HP Office Jet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I have had this printer for 2 days and need to know how do I specify the DOCUMENT tray? Somehow I must have specified the PHOTO tray and now can't get back to the DOCUMENT tray ... keep getting the message to load paper, and the message that the  tray is empty. HELP!!!!!

2 REPLIES 2

‎03-20-2017 10:55 AM

HP Recommended

The troubleshooting steps in the document here may help resolve the load paper message on your Officejet Pro 8710.  I would suspect the tray may not be fully seated in the printer.  Note - the Officejet Pro 8710 does not have a photo tray.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-23-2017 01:41 AM

HP Recommended

Hi dumeisterinski, 

 

I have experienced what Bob_Headrick mentioned where the printer keeps telling us that the tray is empty because the input tray is not fully pushed into the printer. 

 

As there is only one tray, we do not need to specificy which tray is for document and photo. But when we push int the input tray, there should be a pop up asking whether we want to modify the paper size A4, Letter, 4x6 in., etc.) or type (plain paper, photo paper, specialty paper, etc.). 

 

Best regards,
Nugi

* Although I am employed by HP, I am speaking for myself and not for HP.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.