Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
The error message came up even though I was previously using the cartridges and have done so successfully since their installation.
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As I understand you've suddenly got following error message: Both cartridges incompatible,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
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