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Honor Student
Posts: 4
Member Since: ‎06-14-2014
Message 1 of 6 (536 Views)

Have you solved the Photosmart 5510 not printing black issue yet

So I see that the latest post is about a year old.

 

I have followed all those steps and still cannot print black, though I can print in grey all day!!

 

 

This is really wierd and so far I do not see any actual steps that are helping.

 

 

Is there someone at HP looking into this?  These printers are not cheap!!  My old deskjet is running 5 years or more but this new fancy one seems to die out right after the warrenty expires

 

 

Thanks

 

daPengin

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HP Support Agent
Posts: 17,310
Member Since: ‎09-02-2013
Message 2 of 6 (507 Views)

Re: Have you solved the Photosmart 5510 not printing black issue yet

[ Edited ]

Hi dapenguin,

 

I see you are unable to print black from your Photosmart 5510, I'd like to help.

 

Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.

 

If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.

 

If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.

 

Please also include your country/region in your next post. Thanks.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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Honor Student
Posts: 4
Member Since: ‎06-14-2014
Message 3 of 6 (497 Views)

Re: Have you solved the Photosmart 5510 not printing black issue yet

Hi SunShyn,

 

I tried all those steps and still cannot print, I can print in grey or any other color, just not black and sadly, the unit is out or warranty

 

thanks

 

 

DaPenguin

HP Support Agent
Posts: 17,310
Member Since: ‎09-02-2013
Message 4 of 6 (485 Views)

Re: Have you solved the Photosmart 5510 not printing black issue yet

Hi dapenguin,

 

I would very much like to do all I can to help. Please include your country/region in your next post. Thanks.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎06-14-2014
Message 5 of 6 (475 Views)

Re: Have you solved the Photosmart 5510 not printing black issue yet

HI SunShyn,

 

 

I am in the US in Wa state. 

 

I appreciate any help you can give me to keep this from being a boat anchor.

 

thanks

 

 

DaPenguin

HP Support Agent
Posts: 17,310
Member Since: ‎09-02-2013
Message 6 of 6 (471 Views)

Re: Have you solved the Photosmart 5510 not printing black issue yet

Well dapenguin,  unless you're a sailor, you don't need a boat anchor Smiley Happy

 

I am going to send you a private message, please check the little envelope in the top right hand corner.

 

 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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