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05-24-2017 07:05 AM
WHY do I have to reinstall my printer drivers from time to time. This is the THIRD time I've had to do this. Unistall the current drivers and reinstall. Running in Wireless mode.
This is a pain in the -----!
05-25-2017 09:20 AM
Let me take a moment to thank you for posting on the HP Support Forums.
I understand that you have an HP Officejet J4680c All-in-One Printer and it is connected wirelessly. I read that you have to reinstall the drivers often to make it work. You've done a remarkable job performing the steps. Not worry, I'll do my best to help you.
To provide an accurate resolution, I need a few more details:
- Since how long are you facing this issue and did any software changes or update happen for the printer?
- Do you receive an error message when the printer stops to print? If yes then what is the error message?
Meanwhile, I did some research and suggest you to perform the following steps to fix the issue:
- Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers.
If the issue persists then I suggest you to assign a static IP address to the printer by following the below steps:
- Locate the printer's IP address. You may print a wireless test page and it will have the IP address printed on it. Press Setup, select Print Report, select Wireless Test, and then press OK.
- If the IP address is listed as 0.0.0.0, the printer is not connected to a wireless network. Reconnect your printer to the wireless network, and then print a new wireless test report.
On your computer, open an Internet browser.
Type the URL address for the EWS in the browser address bar, and then press Enter. Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
If a website security certificate displays in the Internet browser, click Continue.
The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.
On the EWS webpage, click the Network tab.
In the Wireless section, click Wireless (802.11), and then click Manual IP.
If a Suggest a Manual IP Address option is available, click it, click Apply, and then reconnect your printer. If the wireless connection drops, continue to the next step.
If a Suggest a Manual IP Address option is not available, continue troubleshooting.
Figure : Example of clicking Suggest a Manual IP Address
- On the Network Configuration Page, locate the IP Address, Subnet Mask, and Default Gateway.
Figure : Example of the IP Address, Subnet Mask, and Default Gateway
- On the EWS webpage, type the IP Address, Subnet Mask, and Default Gateway numbers from the Network Configuration Page in the matching fields, and then click Apply. If the wireless connection drops, continue to the next step.
Figure : Example of typing the IP Address, Subnet Mask, and Default Gateway numbers
I sincerely hope this fixes the issue. Please feel free to let me know how it goes. All the best! 🙂