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Honor Student
Posts: 4
Member Since: ‎01-11-2011
Message 1 of 9 (2,720 Views)

Help! C7280 white streaks on black ink printing. Cleaning doesn't help

I own a Photosmart C7280 all-in-one printer. For the past few months, whenever I print documents, test pages, etc, the text has horizontal white streaks. No problems with the colors, just black ink. I replaced the ink cartridge with a brand new one and still the same problem! I have done about 10-15 cleanings and alignments via the printer itself and the HP software via Windows but it still does not help.

 

Anyone have any ideas on what is wrong?

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Grad Student
Posts: 140
Member Since: ‎04-22-2009
Message 2 of 9 (2,720 Views)

Re: Help! C7280 white streaks on black ink printing. Cleaning doesn't help

Sounds like the printhead is having a hardware problem that requires more intervention than just cleaning

 

Looks like you might have to look into getting the C7280 serviced

 

Visit:

http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&dlc=en&cc=us&product=3204785&

 

for options

Russ@HP
Say thanks by clicking the Kudos Star in the post that helped you.
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Honor Student
Posts: 4
Member Since: ‎01-11-2011
Message 3 of 9 (2,710 Views)

Re: Help! C7280 white streaks on black ink printing. Cleaning doesn't help

RussP,

Can you tell me what to look at specifically on that page?

Also, I am pretty technical so is there a guide on how to replace/clean the printhead?

If I need to replace it, can I buy the part from HP online?

I've had this printer for about 2 years now, will any kind of warranty cover this?

Grad Student
Posts: 140
Member Since: ‎04-22-2009
Message 4 of 9 (2,707 Views)

Re: Help! C7280 white streaks on black ink printing. Cleaning doesn't help

[ Edited ]

You can check out:

 

http://support.hp.com/us-en/document/c01078810

 

Step 5

 

The printheads are not customer servicable parts. HP utilise a whole unit replacement. Due to the age. I dont beleive this will be covered under warranty. Best contact HP tech Support in the your country

Russ@HP
Say thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
(Although I am employed by HP, I am speaking for myself and not for HP)
+++++++++++++++++++++++++++++++++++++++++++++++++++++++
Honor Student
Posts: 4
Member Since: ‎01-11-2011
Message 5 of 9 (2,680 Views)

Re: Help! C7280 white streaks on black ink printing. Cleaning doesn't help

Anyone have any other suggestions? This printer is only 2 years old and I do not want buy a new one. Printers should not go bad this fast!

Honor Student
Posts: 1
Member Since: ‎02-19-2011
Message 6 of 9 (2,534 Views)

Re: Help! C7280 white streaks on black ink printing. Cleaning doesn't help

I am having the same exact problem. Two years and the cost of repair will exceed the cost of a new printer. My next choice will not be HP!

Top Student
Posts: 3
Member Since: ‎12-12-2010
Message 7 of 9 (2,177 Views)

Re: Help! C7280 white streaks on black ink printing. Cleaning doesn't help

This link is broken and so is my printer with the same description above.  I have a Photosmart c6180 that has a very similar issue.  I guess I should reconsider purchasing HP.

Student
Posts: 1
Member Since: ‎06-27-2013
Message 8 of 9 (1,554 Views)

Re: Help! C7280 white streaks on black ink printing. Cleaning doesn't help

I have a C7180. Exact same problem. Every third line or so the black is very faded. The colours are fine. Cleaning and aligning do not help. Looking for a different brand to replace it.
Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 9 of 9 (1,440 Views)

Re: Help! C7280 white streaks on black ink printing. Cleaning doesn't help

Is the cartridge still in warranty?

If so, then you can contact HP phone support

http://welcome.hp.com/country/us/en/wwcontact_us.html

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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