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pumpkin3362
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Help Installing printer I had to sign up for a service have I been scamed?

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hp envy 7640 and Hp note book

I purchased an hp note book at office max and i had earlier purchased an hp envy 7640 . i was having at of trouble installing the printer i connected to a site that i believe came from the installation disk, i ended up at their suggestion signing up for a service that cost as much as my computer fo 10 years of protection .  did i get scamed? the printer i finally figured out where the problem was on my own and saw your notification about the bad guys. so now i am worried can you help me?

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WAWood
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@pumpkin3362

 

Hello;

Allow me to welcome you to the HP forums!

 

Unfortunately, we are seeing more and more reports of different HP Service scams surfacing recently, and we are powerless to do anything to prevent them, or help folks recover their money who were scammed.

 

You are free to call HP Customer Support to discuss this with them directly, but there is nothing we can do about this for you from here.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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