Hi. My printer is unable to grab the paper on printing

[Mark3107]

When I press print, everything is ok until the printer trys to grab the paper, It makes a horrible grating noise, then comes up with the out of paper error message, even though there is paper in the tray. I have tried everyting recommnended ie reloading paper, fanning it, checking for jams etc but still no joy. This seems to be an intermittent fault as it has happened several times over the last few weeks and then rights itself. Trouble is, the printer is now unreliable. Funny thing, when I go to copy it grabs the paper and prints ok, so having thought it was a mechanical issue I am not so sure now. Any thoughts anyone?

[The_Fossette]

Hi @Mark3107

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is not picking up the paper.

I’d love to help!

Follow the steps in the below article to fix this issue.

http://hp.care/2jBEgdi

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!