Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 5
Member Since: ‎12-19-2010
Message 1 of 2 (338 Views)

How do I install the new hp update software?

I'm running Windows XP SP3 under an administrator account. I'm trying to install the new HP Update software (hpusetup.exe, I believe), I continually get the same error--# 1316, "A network error occurred while trying to read in the file C:\Windows\Installer\HPUpdate.msi." What does this mean? (I don't even have a network--just one computer.) How do I get around it?

0 Kudos
Top Student
Posts: 5
Member Since: ‎12-19-2010
Message 2 of 2 (316 Views)

Re: How do I install the new hp update software?

Additional info: I searched for "error 1316" on Metacrawler, and got directed eventually to a Microsoft help article that suggested a variety of steps, like applying a fotfix to update my installer,, restarting from a clean boot, and reregistering mu installer; nothing helped--I'm still getting the same error. How do I work around it?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation