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04-26-2017 04:49 PM
My SSID & password went away from my HP 4632 printer. HOW do I retype using printer numbers-letters? I don't know how to put a space in between either using printer board. My printer keeps going OFFLINE. Don't know why? Is Wireless but have connected to Router.
04-28-2017 12:24 PM
Welcome to HP Forums and Thanks for the post.
I understand that your printer keeps going offline and you are unable to enter the SSID and password on your printer.
Not to worry, I will be glad to help.
Do you have a USB cable to connect the printer to your computer?
Recommend you uninstall the printer software from your computer by following the procedure mentioned below.
Setup the printer using USB cable.
Refer to this HP Article to convert USB to wireless without you having to enter your router credentials.
Once the printer is working over wireless, assign a static IP address, this would stop the printer from going offline.
The procedure looks complicated and time-consuming, but will definitely resolve the issue you are facing.
Note: HP Printers do not work or connect to 5Ghz networks. If you are using a dual band router, please give different names to 2.4Ghz and 5 Ghz networks and connect the printer to the 2.4Ghz network.
Procedure to uninstall the printer.
Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
Go to devices and printers, select any printer listed there and you will get some options on the top.
Click on print server properties.
You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
Delete all the instances of your printer listed in devices and printers.
Restart the PC.
Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
Type %temp% in the run box and click Ok or hit the Enter button.
It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
Restart the PC again.
Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
Connect the printer to your computer only when the setup prompts for the printer.
Once the printer is working with USB connection, refer to this HP Article to convert the connection to wireless.
Once the printer is working over wireless, please follow the procedure mentioned below to assign a manual or static IP address to the printer.
- Obtain the IP address of the printer (which can found by pressing the “wireless” icon on the printer control panel)
- Enter the IP address on the web browser (Ex: chrome, IE) to enter the printer EWS page.
- Go to the “Network” tab, click on “Wireless (802.11) then click on “Network address (IPV4)
- Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
- Click on the radio button which says “Manual DNS server” and under manual preferred type 22.214.171.124 and under manual alternate type 126.96.36.199 (This is Google DNS server address)
Let me know how it goes.
I am an HP Employee