How do I set my 8710 printer to accept Premium Photo Paper 240 grams using printer on my Apple Imax

[Irwin1]

How do I set my 8710 printer to accept Premium Photo Paper 240 grams using printer on my Apple Imax

[Rainbow23]

@Irwin1,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you wanted to know how to set your HP OfficeJet Pro 8710 All-in-One Printer to accept Premium Photo Paper 240 grams.

And here's the step by step guide for you in the link: Printing Photos (Mac)

You may also check the link: Print Driver Settings Guide (Mac)

Also, let us know the operating system installed on the computer from the link: Click Here if it is a Mac PC

Let me know how this works.
 

You have a good day ahead.
 

[Irwin1]

MacOS Sierra Settings.

This is my Mac Settings

Version 10.12.4

iMac (Retina 5K, 27-inch, Mid 2015)

Processor 3.3 GHz Intel Core i5

Memory 8 GB 1600 Mhz DDR3

Startup Disk Macintosh HD

Graphics AMD Radeon R9 M290 2048 MB

Serial Number. xxxxxxxxxxx

Thank you I will also try all printer settings today and follow the instructions on how to load and print 

on Phot Paper.

Regards

Irwin1

[Irwin1]

I have tried the printer settings firstly using the US letter size for printing, this did not work, then tried the settings for A4 size paper this also did not work. I have then set the pronter to accept photo glossy paper this also did not work.

The strange thing is if I use  6 x 4 photo paper it works, it seems as if the A4 Glossy Photo Paper is too heavy for the printer to pick it up. I have connected the 8710 printer by way of WI FI and works very well printing from my iphone and ipad

for some jobs using A4 plain paper printing.

Regards,

Irwin1

[Rainbow23]

@Irwin1,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Please follow the link: http://hp.care/2pu03IY

If the issue still persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.