cancel
Showing results for 
Search instead for 
Did you mean: 

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
Distinguished Professor
Distinguished Professor
2,955 2,849 192 604
Message 1 of 1
311
Flag Post
HP Recommended

How to Clear the Print Queue in Windows

Sometimes documents can get stuck in the print queue.  Once this happens, you will not be able to print.  If you are having trouble sending print jobs from your computer, it is always a good idea to check the print queue to make sure it is clear.  If it is not clear, you can follow the steps below.

  1. Click on your Start button.
  2. Click on Devices and Printers  or  Printers and Faxes.
  3. Right click your printer and then click on See What's Printing ( select the printer that does not say "Fax" ).  If See What's Printing is not available, double left click the printer.
  4. The print queue should open and if there are any documents listed there, they need to be cancelled. 
  5. You can right click the documents individually and then click Cancel, or you can click on Printer and then click Cancel All Documents.
  6. Once the queue is cleared I recommend that you download and run the  HP Print and Scan Doctor for Windows.  This can solve quite a few printing problems including documents getting stuck in the print queue.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation