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KK1028
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How to i issue a complaint to HP?

HP Recommended
Officejet 6970
Microsoft Windows 10 (32-bit)

Purchased an HP printer from Staples less than 2 months ago and it no longer prints color and I even tried replacing all the ink cartridges.

 

On Monday, May 8, 2017 I began my journey in attempting to get my HP 6970 printer either operational or replaced. This was around 230 PM.  I have a 3-year Square Trade deal for this printer and I contacted them first and was advised that that since it is still under warranty that I should contact HP.  They transferred me to HP.

 

I spoke with a couple of HP people; was given case number 3039048522 and then told that an Engineering Specialist needs to get involved and they tried to transfer me. Since Engineering did not answer the phone, I was told that there were no engineers available that they are extremely busy right now. Someone would call me back within the hour. It was a mighty long hour since it took 28 hours and it was in the evening and too late for me to start working on a printer problem. Needless to say I was not happy.

 

I called HP again on Wednesday at 1030 AM. Again was told that engineering is too busy to talk with me that they would call me back and they told me it was expedited. Again…not happy.

 

It is now 32 hours after the phone call on Wednesday and no one has called me. And more than 75 hours since my first call about this printer problem. Do you honestly feel that is how you want to do business?

 

I must say that if the engineers are THAT BUSY, it surely does not say much about HP products.

 

I was so distraught this morning about this whole messy situation that I called Staples and they gave me a brand new printer.

 

So what good is a warranty on a 6-week old HP printer?

 

 

 

 

Perhaps it is time to bring all that work back to the US where it belongs.

 

Oh…by the way I was also told to stay off the phone so the engineer could call me back…that would have been a very long wait. Tell me please…who in this world has time to waste like this.

 

I never again want to need to contact HP for anything. I am very, very disappointed.

 

 

 

 

 

 

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danny-r
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HP Recommended

@KK1028

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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