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shellybellyb
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How to quickly connect my HP Envy 7640 when it becomes disconnected

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HP Envy 7640
Microsoft Windows 10 (64-bit)

My HP Envy 7640 continually disconnects from the computer.  Firstly, how do I stop this?  Secondly, if it does it, how do I quickly reconnect it?

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greenturtle
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Hi,

Thanks for using the HP Forums.

 

It should connect fairly quickly once it disconnects (less than a min for most routers)

 

For prevention, can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port



Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works



I am an HP Employee
Although I am speaking for myself and not for HP.
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shellybellyb
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still won't connect.

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greenturtle
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Hi,

 

Can you try a Static IP address.  The resource will show you how it's done.

 

Creating a Static IP address using EWS

 Updating IP address is at 1:41

 

Hope that helps!

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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