cancel

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
gwyneth49 Student
Student
1 0 0 0
Message 1 of 2
97
Flag Post
HP Recommended

Hp 2542 will not print

Windows 8.1

I have just had a replacement HP 2542  for what I thought was a faulty one that I had for 6 weeks. It is wirelessly connected but will only print 2 full pages and a half printed one. despite wanting 5 pages. It then clears the print request and says there are no jobs in the queue.  This was also the problem in the original printer .

I am using Windows 8.1 and have AVG and also a windows firewall.  I  have tried disabling the windows firewall but it does not correct the problem 

0 Kudos
1 REPLY 1
Provost Provost
Provost
25,213 24,838 4,472 9,602
Message 2 of 2
89
Flag Post
HP Recommended

Hp 2542 will not print

Hi,

Try installing the following Hotfix and check if that may help:

http://support.microsoft.com/kb/3000461/en-us

 

Please let me know if that may help,

Shlomi

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation