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UchihaIzaki
Level 2
11 10 1 1
Message 1 of 2
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HP Recommended

Solved!

Hp Officejet 4500 G510n-z scanner failure

Hey all! 

 

Well, I've just got this printer from a friend because of this issue and I am determined to fix it. 

Upon turning the machine on, I get a Scanner Failure message. 

 

I downloded and ran the Hp solution test tool, and a "unable to communicate with product" error appeared, and couldn't be solved by the tool. I downloaded the tool from your site. 

 

I am using windows 7 

 

thanks for all the help!

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UchihaIzaki
Level 2
11 10 1 1
Message 2 of 2
880
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HP Recommended

Solved!

Hp Officejet 4500 G510n-z scanner failure

UPDATE

well nothing worked, so I took it apart. 
Check this thread:
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Officejet-4500-error-message-scanner-fai...

There are pics for those who need it. you basically open the machine, re-position the scanner part and that's it. 5 min of work. 

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