Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 6
Member Since: ‎07-25-2012
Message 1 of 4 (3,277 Views)

Hp Officejet 6500A Plus black ink problem

Hp Officejet 6500A Plus prints colors except black. Have tried aligning & cleaning printhead. When aligning I get error message "alignment failed." happens every time I install new black cartridge. Have returned several cartridges to staples but same thing happens all the time.
0 Kudos
Provost
Posts: 29,760
Member Since: ‎11-17-2008
Message 2 of 4 (3,271 Views)

Re: Hp Officejet 6500A Plus black ink problem

[ Edited ]

The troubleshooting steps in this document may resolve the issue.   If not the suggestion in this post may help.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Top Student
Posts: 6
Member Since: ‎07-25-2012
Message 3 of 4 (3,267 Views)

Re: Hp Officejet 6500A Plus black ink problem

I am printing from my IPad. I looked at this document already & tried some of the suggestions. I pulled out the printhead & saw that it was caked with black ink I cleaned it with a Q-tip but it is still not working. Any other suggestions. I see that there R a lot of complaints about ink. Has this been a problem with the e-print All-In-One series?
Provost
Posts: 29,760
Member Since: ‎11-17-2008
Message 4 of 4 (3,263 Views)

Re: Hp Officejet 6500A Plus black ink problem

[ Edited ]

Canuhelp wrote:
I am printing from my IPad. I looked at this document already & tried some of the suggestions. I pulled out the printhead & saw that it was caked with black ink I cleaned it with a Q-tip but it is still not working. Any other suggestions. I see that there R a lot of complaints about ink. Has this been a problem with the e-print All-In-One series?

As I said two hours ago:  The troubleshooting steps in this document may resolve the issue.   If not the suggestion in this post may help.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation