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JimmyC5559a
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Hp PhotoSmart 475 won't print

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HP Photosmart 475
Microsoft Windows 8.1 (64-bit)

Printer previously worked 2 months ago.   Confirmed that printer is still operational by printing from a SD card.  I also was able to successfully install it on my wife's Windows 7 64 bit laptop.  Since the laptop is owned by her employer, I cannot use it as a solution--but the successful installtion and photo printing seems to eliminate a hardware issue with the printer itself.

 

I have run the HP wizard as the "full featured" driver is not available for WIn 8.1 and while the wizard correctly identifies the usb HP Photosmart 475 and states that the drivers are not installed correctly---but when it says "it corrected" the drivers and the printer should print--- it still does not print.   I have also gone through all of the instructions on this page:

 

http://support.hp.com/us-en/document/c03497468

 

The HP photosmart 475 does not have an ! next to it in device mgr and every indication from Windows 8.1 is that it is operatiional.   When you go to print a "test" page, a dialog error message immediately  pops up and says that the page is not printed.   When you go to "see what is printing" the test page is labelled with an error.   Whether I print a "test" page or print from an application---all print jobs are in error--when you go to the dialog box of "what is printing". 

 

The only change to this PC during the last two months is that Windows updates have been installed;  I have not installed any new software.  I was trying to print vacation photos and its been two months since I last printed photos.   There is a networked HP laserjet in the home office and it still operates as normal from my Win 8.1 PC.  

 

It seems that I have nothing left to try.  All suggestions are appreciated.

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Waterboy71
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Hi JimmyC5559a,

 

 

Welcome to the HP Forums.

 

 

I see that you are having some issues when attempting to print from your Windows 8 computer.

 

I also see that you have attempted to use the steps in one of HP's documents that troubleshoot such issues.

 

I do have one other document that you can try that may help with the issue at hand.  Please click on the following link for "Offline' Printer Status Message Displays (Windows 8)".

 

If the troubleshooting does not help resolve your issue, I would then suggest contacting HP's Technical Support to see about further options for you. , : click here.

 

 

Thanks for your time.

 

 

Cheers,   :OpenSmile:

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JimmyC5559a
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Thanks for the reply.  I still can't get the HP 475 Photosmart to print.   All "prints" are in the print queue---with an error condition.  The printer is not "offline" , etc.    I took the printer to my sister's house and tried it on her WIn 8.1 professional pc and get the same results.   It is like the PC knows the printer is there, online, but the print jobs are just not routed to it.  I noticed that the port is Dot4 and not a USB virtualized printer port...I assume this is part of the WIndows 8.1 install.   Can anyone confirm if their HP 475 Photosmart printer still works with WIndows 8.1 Professioanl?  Thanks again.,

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