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09-21-2012 01:59 AM
I have tried to get this file to come up and all that I can get is the hp_53_enu.exe. Which doesn't do anything on my computer!!!
I watched the installation video for the product and saw that there is a full feature software download available for this but it doesn't give me that option to download it.
09-21-2012 02:07 AM
Please find the link given below you have a option called Download click on it and save it on your desktop and run it.
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09-21-2012 10:49 AM
Nope, it only gives me the same option as before for a file named: hp_53_enu.exe. I have downloaded it several times and it installs it but after that nothing opens and nothing happens? I watched the installation video and it shows a different named file for the full feature option. I don't have that option after I click download, don't know why it won't give me that option?
I can see the file name is PS_AIO_C309A_NET_FULL_WIN_ENU_140_047.EXE That would be the one that I''m looking for I believe. I searched for the file name on HP and it says it's not available?
09-22-2012 08:43 AM
Go to www.hp.com Enter the product name / number. Be sure to check the additional information, like how to install the driver or troubleshooting guides.
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09-28-2012 02:16 PM
09-29-2012 08:07 PM
No, it doesn't ask to unzip it....it's an .exe file. All it does after downloading is install it and then it disappears?? Strangest thing I've ever seen!!
I know I read where it says to unzip it but it's not a zipped file??
10-01-2012 11:48 AM
10-01-2012 11:44 PM
Yes that is the same file that I get when I download it and it goes through the installation, but when it's finished...it doesn't do anything? I guess it must be an issue with my computer, I give up?? Any other ideas on what to do to make it right? Or to get this printer to work?? I appreciate your help!
12-04-2013 08:30 AM
This is old, but I went through the same thing, thought I should document my solution. It seemed the files were extracting from the HP provided software, but the install program wasn't running. I think it had something to do with updated permissions or somesuch. Anyhow, the file, including the drivers ARE extracted, just in the temp file bin. (C:/Documents and Settings/User/Local Settings/Temp/HP_AiO) This is a hidden folder, so you may have to change setting to see it. I pointed the windows driver installer to this folder, and then it grabbed the drivers and I was able to print.
Hopefully this will help people in the future.