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Posts: 1
Member Since: ‎01-11-2011
Message 1 of 5 (3,665 Views)

Hp Photosmart c6180 offline

My printer shows as offline and I cannot get it to print.


HIstory.  I have a home network.  I was using mcaffe.  the printer went offline.  I downloaded new drivers and it was still offline.  I installed windows 7 and printer worked for a day or so.  Now it is back offline.  I am not very computer literate so I have a hard time when I do troubleshooting.


Please adv ise.

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Posts: 189
Member Since: ‎04-19-2010
Message 2 of 5 (3,657 Views)

Re: Hp Photosmart c6180 offline

[ Edited ]

I've included a link to an HP document that includes troubleshooting steps as well as a link to download the Print diagnostic utility. I've added a second link to the Network diagnostic utility to help identify network issues.



Dave M.
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Posts: 1
Member Since: ‎08-19-2014
Message 3 of 5 (1,238 Views)

Re: Hp Photosmart c6180 offline

I have tried various "solutions" to try and get my C6180 to print, but it always appears "offline", even though the hp diagnostics recognises that it is properly connected.  Nothing works.  It did print 1 1/2 pp of a document before it gave up the ghost again.  All inks are completely fresh.

Posts: 15,163
Member Since: ‎09-02-2013
Message 4 of 5 (1,221 Views)

Re: Hp Photosmart c6180 offline

[ Edited ]

Hi there @spirit777 , welcome to the forumsSmiley Happy


I read your post about your Photosmart C6180 showing you that it's "Offline" and not printing. I wanted to reach out and share some updated links to the appropriate troubleshooting steps for this issue. Afterwards, you should be back online and printing.



Thank you for posting in the community, have a wonderful daySmiley Happy

a i n b o w 7000

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Posts: 1
Member Since: ‎10-04-2014
Message 5 of 5 (1,132 Views)

Re: Hp Photosmart c6180 offline

There is no "accept as solution" to click on, but that was definitely the final solution to my numerous printer problems.  Everything is up an running now.  Thank you.

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