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Top Student
Posts: 5
Member Since: ‎01-10-2011
Message 1 of 2 (7,261 Views)

Hp Psc 1410 all in one printer-Error message "Check Print Cartridge"

Hi there,

 

I have Windows 7 os ,followed instructions to  install windows update and driver as well but still not able to print, device says offline? Works fine previously on windows Xp , change new black ink, hardly use color ink. Any help is appreciated.

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Teacher
Posts: 43
Member Since: ‎01-10-2011
Message 2 of 2 (7,231 Views)

Re: Hp Psc 1410 all in one printer-Error message "Check Print Cartridge"

Hi, Not sure whether you have tried cleaning the cartridges etc., if not, please follow the steps provided in the following document,

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00094661&lang=en&cc=us&taskI...

 

 

Make sure you use HP Genuine Cartridges.

If the issue persists after performing all the steps and even after replacing the cartridges then you may have to service your product.

 

 

Hope it helps.

Although I am an HP employee, I am speaking for myself and not for HP.

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