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01-10-2011 06:17 PM
I have Windows 7 os ,followed instructions to install windows update and driver as well but still not able to print, device says offline? Works fine previously on windows Xp , change new black ink, hardly use color ink. Any help is appreciated.
01-12-2011 06:49 AM
Hi, Not sure whether you have tried cleaning the cartridges etc., if not, please follow the steps provided in the following document,
Make sure you use HP Genuine Cartridges.
If the issue persists after performing all the steps and even after replacing the cartridges then you may have to service your product.
Hope it helps.
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