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03-31-2010 09:29 AM
I have a hp officejet j4580 reports scanner failure when turned on. Printer in connected directly to outlet no sugre protector. printer displays message unable to scan, copy, send a fax. the printer will print great i have tried the printer in different rooms connected to different pc's and i'am still unable to scan. I called tech support the ticket # 8037190278. any help would be great.