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Student
Posts: 1
Member Since: ‎03-31-2010
Message 1 of 2 (2,089 Views)

Hp j4580 will not scan

I have a hp officejet j4580 reports scanner failure when turned on. Printer in connected directly to outlet no sugre protector. printer displays message unable to scan, copy, send a fax. the printer will print great i have tried the printer in different rooms connected to different pc's and i'am still unable to scan. I called tech support  the ticket # 8037190278. any help would be great.

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Master's Graduate
Posts: 696
Member Since: ‎03-04-2010
Message 2 of 2 (2,081 Views)

Re: Hp j4580 will not scan

[ Edited ]

Take a look at the link below and let me know if this helps.

 

http://support.hp.com/us-en/document/c00787271

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