• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Hello
My quite new printer shows this code on display: 0xc6fd0013 and does not work anymore.
I tried all the steps, prvided by the handbook, but no success.
What is on with it, is there any possibility to solve the problem (and how?) or do I have to bring it in to hp?
Thank you for support
Chris
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi ChristheSwiss,

 

I understand that your printer has a error message.  I would take a look at the document below.

 

 

 

Alphanumeric Error 

 

 

Let me know how it goes.  

View solution in original post

5 REPLIES 5
HP Recommended

Hi ChristheSwiss,

 

I understand that your printer has a error message.  I would take a look at the document below.

 

 

 

Alphanumeric Error 

 

 

Let me know how it goes.  

HP Recommended

Hi Gary

thank you for your advice and the link added

My printer has got a ink-system failure, I called the Support today and they will change the whole printer.

Anyway, thank you for your support

best regards

Chris

HP Recommended

ChristheSwiss,

 

No problem glad you got a solution.

 

 

 

Have a good week!

HP Recommended

Hej HP

 

Min relative nye printer (HP officejet pro X551dw) viser kode 0xc6fd0013. Jeg har fulgt anvisningerne gentagende gange, men intet virker. Just like Chris.

 

BR

Claus

HP Recommended

@clausratped

 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding


Duane_D

I work on behalf of HP. I am a Moderator on the HP Support Forums.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.