The HP Community is here for you.
04-15-2012 09:13 AM
I too am having the same issue. First it started with not powering down. HP info was useless for resolving. Glad I found this post. The cap issue is probably my problem so will look to fix that. I am not buying an HP printer again! Last one was junk and this one has hardly been used more than a dozen times before turning to crap.
05-03-2012 08:18 PM - last edited on 05-04-2012 12:31 AM by MrMatthew
They know there was a problem with the capacitors they installed, with a large failure rate.
Three words: [Legal Discussion Removed]
12-08-2012 01:23 PM
I started having the same problem just when the year warranty was over. SHAME ON HP FOR NOT STANDING BEHIND THEIR PRODUCTS. I'll NEVER buy another HP printer.
12-10-2012 10:44 PM - last edited on 12-11-2012 09:13 AM by SedonaF
I want my full retail purchase price refunded!
06-12-2013 11:04 AM
In view of so many people, as I shall, slagging off this printer. Why don't HP come up with a solution?
This is the worst product in 50 years of championing HP. How can an fomerly excellent company fall to this appalling level of customer care?
My machine is still flashing. How do I get to the capacitor?
07-14-2013 01:11 AM
07-17-2013 03:31 PM - edited 08-20-2013 12:45 AM
My HP Photosmart C8180 went into it's endless start-up loop after a power outage hit my town. I tried every thing suggested--hard restart by unpluggling, pushing various buttons, trying to reach 'the brains' via my computer, waiting several days--and nothing worked.
I eventually turned it off because the click-click of the on/off cycle was driving me crazy. Months passed.
A guest turned it back on trying to print; it cycled round and round for a few hours THEN started working again. (OMG -- I nearly screamed when the accusative message came up on the machine about "Properly shutting down". Like power outages never happen.)
It worked for two days. Then a printing job got stuck in cue. Wouldn't delete. I turned off the machine (properly!) and when it powered up again... You guessed it -- it is back in the start-up loop.
Aaaaaarrrrgh! It amazes me that hp can have dozens and dozens of customers stuck with the same serious problem that requires THROWING OUT THE PRINTER as there seems to be no customer solutions or officially suggested fixes (at a discount perhaps if they DID use bad capacitor) and yet NOTHING.
There was certainly lots of life left in all the other components... if it would just actually start and stay running. Ugh.
07-20-2013 01:23 PM