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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2017 01:20 PM

HP Recommended
Product: HP DESK JET 3630
Operating System: Microsoft Windows 10 (32-bit)

I HAVE REPLACED INK CARTRIDGES WITH ORINGINAL HP INKS AND MY PRINTER WILL NOT PRINT DOCUMENTS.  HAS INFORMATION ICON FLASHING

1 REPLY 1

‎05-22-2017 04:52 PM

HP Recommended

Hi @SHARON48

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to print and the information icon is flashing.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

·         When was the last time the printer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2q4GJU1

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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