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05-30-2009 09:47 PM
05-31-2009 11:10 AM
I tried removing it from the usual Add/Remove Programs control panel item ( Programs and Features under Vista ) but when I did it seems like it just removed it from the programs list without actually removing the software. When I try re-installing it the HP installation program says it is already installed, so I can no longer re-install it but I also doubt it has been removed. I can find no record of it in a program group, nor any help file associated with the OCR scanning program.
It seems as if this OCR software is either just vaporware or, if it really exists, it has no information anywhere associated with it as to its use or functionality.
How do I tell if it really exists on my computer, how to use it, or what it is about ? I do not mind so much if it does not exist but it is fraudulent of HP to claim that it distributes the J6480 with free OCR software if it can not be used, can not be documented, can not be uninstalled/re-installed.
06-01-2009 01:12 AM
06-02-2009 12:10 AM
06-02-2009 04:49 AM
Oh, in that case it must be a leftover registry mismatch. Lets perform a Level 3 uninstallation to completely remove these programs and reinstall them.
Insert the installation CD, and browse the contents of the CD. Now open the 'util' folder, and then open the 'ccc' folder. Now run the file 'Uninstall_L2.bat'(Uninstall_L2_64.bat if you're using a 64 bit OS), and let the uninstallation complete and restart the PC when required. When you're reinstalling the software, do a Custom/Advanced installation and make sure OCR software doesnt show 'Already Installed' next to it. Now go ahead and install the software.
06-02-2009 07:38 AM
The 'Uninstall_L2.bat' ( there is no 'Uninstall_L2_64.bat' for Vista 64 ) did not uninstall everything, but when I tried 'Uninstall_L4.bat' that succeeded in uninstalling everything so that the next time I installed the software the OCR IRIS was successfully re-installed. Of course it would be better when one uses the Uninstall button from the main menu of the installation that it actually uninstalls all the software, but it does not.
Now that I have the OCR properly installed again I will go back to my other complaint. Where is the doc about this software ? How do I use it ? I open the Help file and can find absolutely nothing on it. I suspect it is folded in to some other HP functionality in my installation but what it is I do not know.
06-02-2009 11:15 AM