I have been printing fine until 2 days ago and this is driving me nuts. My desktop that runs on Windows 7 is unable to print to my Officejet Pro 8625. My Ipad and other mobile devices are able to print. When I print from my desktop, it just says error document waiting. Please help! Thanks
Solve wireless problems 1. Make sure the printer is not connected to the network through an Ethernet cable Wireless does not work if the printer is connected to the network through an Ethernet cable. Disconnect the Ethernet cable from the printer.
2. Make sure the wireless light is turned on If the blue light on the printer control panel is not lit, wireless might be turned off. To turn on wireless, touch or swipe down the tab at the top of a screen to open the Dashboard, and then touch (Wireless), touch (Settings). Touch Wireless Settings, and then touch Wireless to turn it on. If the blue wireless light is blinking, it means the printer is not connected to a network. Use the Wireless Setup Wizard available from the printer control panel to make a wireless connection. Touch or swipe down the tab at the top of a screen to open the Dashboard, and then touch (Wireless), touch (Settings). Touch Wireless Settings, touch Wireless Setup Wizard, and then follow the onscreen instructions.
3. Make sure the computer or the mobile device is connected to the wireless network Make sure your computer or mobile device is connected to your wireless network. If you cannot connect the computer to the network, contact the person who set up your network or the router manufacturer; there might be a hardware issue with the router or computer.
4. Restart components of the wireless network Turn off the router and the printer, and then turn them back on in this order: router first and then printer. Sometimes, turning off devices and then turning them back on helps resolve network communication issues. If you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this order: router first, then printer, and then computer
Still have problems? Visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). This website contains the most complete, up-to-date information about wireless printing, as well as information to help you prepare your wireless network; solve problems when connecting the printer to the wireless network; and resolve security software issues. Note: If you are using a computer running Windows, you can use the HP Print and Scan Doctor tool, which can help solve many problems you might have with the printer. To download this tool, visit www.hp.com/go/tools.
Hope that helps.
I am an HP Employee Although I am speaking for myself and not for HP. Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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