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Honor Student
Posts: 2
Member Since: ‎02-16-2012
Message 1 of 5 (4,671 Views)
Accepted Solution

I am using a hp laserjer m2727 nf. Getting a scanner error 5. How can I fix it.

This is a all-in-one printer scanner copier fax. Scanning and copy. It says to turn off then on to correct problem. That didn't work. Even tried turning off my computer and the printer then turn all back on. The Light of the scanner makes one heck of a noise when you turn it back on and it flickers while making all that noise. Printer part is still working.

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Accepted Solution

Re: I am using a hp laserjer m2727 nf. Getting a scanner error 5. How can I fix it.

Hello everyone

 

The products you have are commercial printers. I suggest posting in the forum for HP Business Support for a better chance at finding a solution.

You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

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Honor Student
Posts: 4
Member Since: ‎02-17-2012
Message 2 of 5 (4,662 Views)

Re: I am using a hp laserjer m2727 nf. Getting a scanner error 5. How can I fix it.

The motor that runs the scanner i dead or interupted,switch on your printer and see if the scanner moves when booting.

Honor Student
Posts: 4
Member Since: ‎02-17-2012
Message 3 of 5 (4,661 Views)

Re: I am using a hp laserjer m2727 nf. Getting a scanner error 5. How can I fix it.

The motor that runs the scanner i dead or interupted,switch on your printer and see if the scanner moves when booting..

Honor Student
Posts: 2
Member Since: ‎02-16-2012
Message 4 of 5 (4,653 Views)

Re: I am using a hp laserjer m2727 nf. Getting a scanner error 5. How can I fix it.

yes the light in the scanner moves back & forth just slightly like its stuck. I am pretty sure its dying.
Regents Professor
Posts: 4,871
Member Since: ‎11-22-2011
Message 5 of 5 (4,648 Views)

Re: I am using a hp laserjer m2727 nf. Getting a scanner error 5. How can I fix it.

Hello everyone

 

The products you have are commercial printers. I suggest posting in the forum for HP Business Support for a better chance at finding a solution.

You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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