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Student
Posts: 1
Member Since: ‎03-04-2012
Message 1 of 6 (377 Views)

I bought an HP Officejet 8600 - the printer states "paper mismatch" - please correct? what do i do?

I have not changed the paper size at all  - nor have i changed an setting in my printing documents....I have uninstalled the printer and re-installed it without success..

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Associate Dean
Posts: 8,535
Member Since: ‎12-02-2008
Message 2 of 6 (373 Views)

Re: I bought an HP Officejet 8600 - the printer states "paper mismatch" - please correct?

Have you checked the paper size in the print driver?

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Honor Student
Posts: 2
Member Since: ‎03-05-2012
Message 3 of 6 (369 Views)

Re: I bought an HP Officejet 8600 - the printer states "paper mismatch" - please correct?

I'm also having the same "paper mismatch" issue with the Officejet 8600. I've checked all settings and it reads "Letter" which is what I want. I've also cleaned the printheads and checked alignment but the alignment fails everytime because of the error stated above.

 

Please help!

Associate Dean
Posts: 8,535
Member Since: ‎12-02-2008
Message 4 of 6 (362 Views)

Re: I bought an HP Officejet 8600 - the printer states "paper mismatch" - please correct?

jbHAP, is your warranty still valid?

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Honor Student
Posts: 2
Member Since: ‎03-05-2012
Message 5 of 6 (361 Views)

Re: I bought an HP Officejet 8600 - the printer states "paper mismatch" - please correct?

Yes- the printer was purchase 2 months ago. Do you think I should take it in and replace it?

Associate Dean
Posts: 8,535
Member Since: ‎12-02-2008
Message 6 of 6 (359 Views)

Re: I bought an HP Officejet 8600 - the printer states "paper mismatch" - please correct?

jbHAP, contact HP support at http://www8.hp.com/us/en/contact-hp/chat.html.

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