-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- I can't get my HP Designjet 500ps to print in color on my Ma...

Create an account on the HP Community to personalize your profile and ask a question

05-12-2017 08:39 PM
I just got a back up Mac to use for printing (I also have a Mac OS X 10.11, that prints in color). I downloaded the driver and utility and test printed several pages and everyone will only print black and white. When I look at the settings on my 10.11 it show color options, but on my 10.8 it shows absolutley no color options at all.
05-13-2017 07:20 AM
check the following :
When you image is ready to print.... click print setting.... custom >> define your media properly, width, length.. print quality... layout etc etc. click ok & return to print screen...
On right side.... check the icc profile & make sure no no gray scale , pick rgb color..
HP has icc profile for dj500/800, download & right click to install them.
also on printer display panel, check & make sure it is for color & bw.... not only bw.
DJ500 prints color very good & not good in black & white.
