• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Designjet 500ps
Mac OS X 10.8 Mountain Lion

I just got a back up Mac to use for printing (I also have a Mac OS X 10.11, that prints in color). I downloaded the driver and utility and test printed several pages and everyone will only print black and white. When I look at the settings on my 10.11 it show color options, but on my 10.8  it shows absolutley no color options at all.

1 REPLY 1
HP Recommended

check the following :

When you image is ready to print.... click    print setting.... custom  >> define your media properly, width, length.. print quality... layout etc etc. click ok & return to print screen...

 

On right side.... check   the icc profile & make sure    no  no  gray scale   , pick rgb color..   

 

HP has icc profile for dj500/800, download & right click to install them.

 

also on printer display panel, check & make sure it is for  color & bw.... not only bw.

 

DJ500 prints color very good & not good in black & white.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.