I can't stop printing once the printing starts - but sometimes i need to - how do i do that.

[Flaglady65]

when i am printing a document and want to stop, i can't do it.  sometimes there is an X visible, but nothing happens when i push it.  sometimes it isn't there.  thanks for any info

[Rainbow23]

Hi @Flaglady65,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP OfficeJet Pro 8710 All-in-One Printer does not stop printing even after the cancel (X) button is pushed.

This issue could occur if the print spooler is not refreshed.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you listed below:

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.

3. Open Windows Services using one of the following methods:

   • Search Windows for services, and click Services in the list of results.

   • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.

4. Scroll through the list of services and find the name Print Spooler.

5. Right-click Print Spooler and select Stop.

   

6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

7. Delete all files inside the PRINTERS folder.

8. Shut down your computer from Windows.

9. Make sure your printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.

10. Turn on the printer using the power button on the printer.

Let me know how this works.
 

You have a good day ahead.

[Flaglady65]

thanks so much, Rainbow.  i will try that.  have a good weekend

[Rainbow23]

Hi @Flaglady65,

You are welcome.

I understand that you will try the steps later and get back to us.

Please follow the steps and let us know the results. I also appreciate your time and patience.

You too have a good weekend.