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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 06:00 PM

HP Recommended
Product: HP Officejet 6500A Plus
Operating System: Microsoft Windows 10 (64-bit)

I have an email address but it won't print when I send it an email  I have gone in and tried to get my claim code but it doesn't print it when I click on the eprint button.  I have a HP user and PW which I have used in the past but it doesn't show my printer any longer on the website.  It's asking me for a claim code which I'm not sure I need since I already have an existing email.  Any suggestions?

 

Lharr

 

 

1 REPLY 1

‎03-22-2017 06:11 PM

HP Recommended

Thanks for your feedback.

 

Here is the detailed steps to get the claim code and setup your printer

 

http://support.hp.com/us-en/document/c03550536

 

 

Hope it would help you to resolve the issue

 

Thanks

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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