I changed the black ink cartridge and now my computer cannot find the printer. I can scan but not p

[armjr]

I put a new black ink cartridge in the printer and now the computer cannot find the printer to print.  I can scan from the computer but cannot print.  I reinstalled the software and it printed the test page fine but when I was through it still would not print documents from my computer.  The printer que says that it cannot find the printer. the printer que Icon has a little lightening bolt next to it.  I have tried putting the old ink cartridge back in and it does no good.

Alan

[DavidSMP · Accepted solution]

Hi @armjr,

Good Day.  Welcome to the HP community. I understand that you need assistance regarding printing issues with your computer. I will be really glad to assist you here.

Fantastic description and diagnosis of the issue before posting. Kudos to you for that. 🙂

• Please let me know the operating system used to assist you better?
• Did you make a few copies directly from the printer without any intervention from the computer?

For a start please try these steps:

• Please try to make a couple copies directly from the printer without any communication from the computer.
• If it copies fine, then the issue is not with the cartridge or the printer.
• If it does not copy, please check if the cartridge packing material has been removed.
• If it copies correctly please try these steps if the computer has Windows installed on it.
• Please run the print and scan doctor utility  and check if the issue gets resolved.

If it does not, please uninstall the printer by following these steps: 

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 

Then install the full feature software from this link: http://hp.com/drivers please select the country and type the prodcut# of the printer. Then select the operating system to install the latest drivers. 

• If the operating system is a MAC then reset the Mac printing system by clicking here
• Then add the same HP printer and not Airprint from the list. This should do the trick for you.
• Please perform all the steps patiently as the issue should get resolved.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[armjr]

I deleted all my printers and reset the HP 4520.  Works fine. Thanks.

[DavidSMP]

Hi @armjr,

It is awesome that the issue has been resolved. We worked as a team to resolve it. Excellent effort and commendable troubleshooting to resolve it. 🙂  I hope the unit works great and stays healthy for a long time.

Trust me I've done everything here to assist you by keeping your best interest in mind. 🙂 I’ve done a lot of research myself. You've been absolutely superb to work with, by displaying great technical skills. 🙂 I thank you again for your time. It has been an absolute privilege to share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂