Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I get an incompatable cartridge message when I put a HP black No.61 cartridge in my HP 4500 printer. The new cartridge looks identical to the used one. The new cartridge is good until Dec 2018. Help! MyronD
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you get an "incompatible ink cartridge" error message on your HP ENVY 4500 e-All-in-One Printer.
This issue could occur if the electrical contacts on the cartridge or the printer are defective.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the link: Cartridge Missing or Incompatible Ink Cartridges Error Displays
Let me know how this works.
You have a good day ahead.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
Didn't find what you were looking for?
Ask the community