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MyronD
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I get an invalid cartridge message when I put a black No. 61 cartridge in my HP 4500 printer.

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HP 4500 printer

I get an incompatable  cartridge message when I put a  HP black No.61 cartridge in my HP 4500 printer.  The new cartridge looks identical to the used one.  The new cartridge is good until Dec 2018. Help!  MyronD

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Rainbow23
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Hi @MyronD,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an "incompatible ink cartridge" error message on your HP ENVY 4500 e-All-in-One Printer.

 

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Cartridge Missing or Incompatible Ink Cartridges Error Displays

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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