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HP Recommended
hp officejet 6600

my printer has one week since the message keeping coming of "there is  a problem with the printer or ink system. Turn printer off, then on, if a problem persists, contact HP. Please I have try what the instruction says but no luck.

1 REPLY 1
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Hi @IM1,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand that you're getting the error 'Printer Failure: There is a problem with the printer or ink system' on the front panel of your HP Officejet 6600 e-All-in-One Printer. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Have you tried cleaning the ink cartridges?

Have you checked for any ink leaks?

Have you tried to Reseat the printhead up to three times?

 

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

.If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website

 

For more details, please follow the steps suggested in the support document for - HP OfficeJet Printers - Resolving 'Problem with Ink System' Error

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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