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Student
Posts: 1
Member Since: ‎09-25-2013
Message 1 of 2 (223 Views)

I have a HP Officejet 7210 All-in-One and the printer works fine but the scanner does not.

When I try to scan I get the message "You need to instal or run device software for feature" I have up dated software for OS X 10.8.5 and via system preferences and Print and Scan my printer is there and under the scan banner I get an Open Scanner 'button' which doesn't appear  to do anything.

 

I message stays the same any ideas?

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Regents Professor
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 2 (204 Views)

Re: I have a HP Officejet 7210 All-in-One and the printer works fine but the scanner does not.

Hello,

 

Have you tried uninstalling the software and reinstalling the full feature software from the website?

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