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DavidVVfedup
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I have a HP5524 printer , and after changing the black cartridge it now fails to print black.

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HP Photosmart 5524

I have a HP5524 that now will not print black. Happened after changing the cartridge. It is a genuine HP cartridges , and have now changed it twice. Have gone through all thge sugested diagnostics and tests. the black is not printing , but the three colours are, can you help 

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Rainbow23
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Hi @DavidVVfedup,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to print in black from your HP Photosmart 5524 e-All-in-One Printer.

 

This issue could occur if the nozzles of the printhead that print in black are damaged or not working.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Black Ink Not Printing

 

Let me know how that works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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