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Tutor
Posts: 17
Member Since: ‎01-03-2011
Message 1 of 10 (3,267 Views)
Accepted Solution

I have a print cartridge error with my HP PSC 1315 all-in-one.

Though the inklevel should be sufficient only the colour cartridge HP 57 shows so where as the b&w HP 56 doesn't. I found out that the date on both cartridges have already been expired. Read on the internet that in such a case the printer will be automatically blocked. Replacing both cartridges by new ones will not change the situation. So in fact the printer is ready for the junkshop and buying a new printer the only solution. Is that TRUE...!!??

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Accepted Solution

Re: I have a print cartridge error with my HP PSC 1315 all-in-one.

Hi,

 

If expired cartridges are present in printer, the printer will not be blocked but error message\light will be displayed to replace cartridge.

If expired cartridges are replaced with new ones the issue should be fixed.

View solution in context
Distinguished Professor
Posts: 3,470
Member Since: ‎02-03-2010
Message 2 of 10 (3,263 Views)

Re: I have a print cartridge error with my HP PSC 1315 all-in-one.

Hi,

 

If expired cartridges are present in printer, the printer will not be blocked but error message\light will be displayed to replace cartridge.

If expired cartridges are replaced with new ones the issue should be fixed.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Tutor
Posts: 17
Member Since: ‎01-03-2011
Message 3 of 10 (3,252 Views)

Re: I have a print cartridge error with my HP PSC 1315 all-in-one.

Thx 4 the feedback. Will buy 2 new cartridges for replacement. Will let you know asap when done.

Tutor
Posts: 17
Member Since: ‎01-03-2011
Message 4 of 10 (3,241 Views)

Re: I have a print cartridge error with my HP PSC 1315 all-in-one.

Went to town yesterday but both cartridges 56 & 57 nowhere to get in this part of SEA where I live. Will visit my home country in Europe next month where it is easy to get and will buy there.

Once again thx for all your help. Have a nice day.

Distinguished Professor
Posts: 3,470
Member Since: ‎02-03-2010
Message 5 of 10 (3,230 Views)

Re: I have a print cartridge error with my HP PSC 1315 all-in-one.

Hi,

 

Great you have a nice day ahead.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 3
Member Since: ‎10-02-2013
Message 6 of 10 (2,761 Views)

Re: I have a print cartridge error with my HP PSC 1315 all-in-one.

[ Edited ]

First of all, thanks to all to contributed to this forum.

 

Hopefully someone can help me understand how this HP world works.

 

I purchased 2 genuine HP cartridges for my all in one 1315 at an absurd price.  This machine is several years old and still in impeccable shape.

 

I have only used this machine for scanning.  I only printed once or twice with new cartridges for the initialization process.

 

These cartridges have expired last month and this morning the machine will not print.

 

Are you telling me I have to buy a brand-new cartridges to use the scanning function on this machine?  So in a matter of terms, I have to write a check twice a year to HP and simply throw out the unused still new cartridges?

 

 

Honor Student
Posts: 3
Member Since: ‎10-02-2013
Message 7 of 10 (2,760 Views)

Re: I have a print cartridge error with my HP PSC 1315 all-in-one.

[ Edited ]

  

Distinguished Professor
Posts: 3,470
Member Since: ‎02-03-2010
Message 8 of 10 (2,741 Views)

Re: I have a print cartridge error with my HP PSC 1315 all-in-one.

Hi insanegain,

 

Is there same error on the printer?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 3
Member Since: ‎10-02-2013
Message 9 of 10 (2,721 Views)

Re: I have a print cartridge error with my HP PSC 1315 all-in-one.

Yes, same error.

 

Check ink cartridge indicator is flashing.

 

THanks for taking the time to respond.

 

IAn

Distinguished Professor
Posts: 3,470
Member Since: ‎02-03-2010
Message 10 of 10 (2,708 Views)

Re: I have a print cartridge error with my HP PSC 1315 all-in-one.

[ Edited ]

Hi insanegain,

 

Please refer the link below to troubleshoot the issue.

 

http://support.hp.com/us-en/document/c00095908

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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