01-13-2015 10:40 AM
There are fixes in here so keep reading. I haven't gad a chance to do them yet
This is maddening that we all have the same issue and HP does nothing! This is my last HP product
01-13-2015 10:42 AM
03-07-2015 09:56 AM - last edited on 03-09-2015 09:42 AM by george-p
TO THE CEO OF HP FROM:
A GROWING NUMBER OF VERY DISGRUNTLED
SOON-TO-BE EX CUSTOMERS....
I bought one of the OfficeJet Pro 8600 printers for my business, and what a mistake that was! Yesterday I saw the screen white - no icons. This white screen problem is OBVIOUSLY very common with this unit.
Some people are posting solutions that require the use of the touch screen?
Hey it's not working, that's why they're asking for help!!!
And please do not tell us to switch it on or off as a solution.
If I have to do that more than once or twice it tells me that the printer is a lemon.
Do the recent firmware updates address this problem? Because if they don't then why tell people to update the firmware? It's not going to work!! By this time HP should really issue an advisory, since their engineers must know by this time what is the problem. Why doesn't HP tell us the truth so we can move on?
What is causing the problem? Let me guess?
a) screen gone bad
but MORE likely
b) main logic formatter board gone bad so voltage supply to screen defective because of some other part
If it's out of warranty you can replace the screen yourself fairly easily , BUT if some other component caused the failure then guess what? It won't be long before it happens again!!
For those of a technical bent, used and new parts are available on the internet (google CM 750-60021 for screen and CM750-60001 for main logic formatter board). Original suppliers of these parts are in China (cheap and nasty rubbish) but you might end up paying nearly the price of a new printer. That's why HP just replaces the printer as long as it is under warranty. It's obvious they are between a rock and a hard place.
My final advice
(1) If you truly love the printer take a chance and spend USD40 on a used screen. If that works use the printer to death until it fails again, dump it and get something else (obviously not HP - out of respect because this is an HP forum I won't mention the better replacement)
(2) To HP - get a more reliable supplier of parts if possible.
(3) [Moderator edited comment]
03-07-2015 10:22 AM
I have no problem with saying in a HP forum that I will be moving on to Brother.
Their lack of concern for the customers is appalling! And it isn't just a random problem. We are the only ones speaking out.
03-07-2015 10:28 AM
For 2014, the company beat its own targets for revenue and free cash flow, but narrowly missed its earnings goal, according to the filing. That led to executives such as Whitman and Weisler getting greater payouts than in previous years. Whitman got $4.31 million in incentive-based compensation in 2014, up 8.6 percent from $3.97 million the previous year. Weisler’s incentive-based pay more than doubled to $1.72 million.
03-07-2015 11:07 AM
For those who want to know about the touch screen replacement. But you have to be very careful and have good eyesight, so you don't break anything. And make sure the printer is off before you do this.
When you lift the top printer cover to access the scanbed, on the right front you will see three small round covers just above the screen. These covers can be pried out with a tiny screwdriver revealing three screws.
Once you undo these screws you can shift the touch screen assembly.
You will then see TWO connecting cables, one large which is the data cable and one small which is the voltage cable.
These cables are held in place by a plastic clip which can be squeezed and lifted off, revealing the cable connections.
Now sometimes the voltage cable can become dirty or loose - a regular problem with any hinge mounted screen. So you can try pulling out the cable and cleaning the end and then re-inserting it. If you are LUCKY it might start working again. If not well......you know.....what have you got to lose?
03-09-2015 09:29 AM
I've got the same problem in November 2014.
Actually I found the bug an got it fixed by changing a SMD-condenser on the display backplane.
There ist a row of condensers, and one of them might be damaged, when the bug ist appearing.