I have downloaded all possible drivers and firmware from H.P site and printer is working fine except no color but scanner is not going and according to a Dr.H.P fixit scan I have no scanner drivers which is confirmed when I check device manager properties. I had previously had Vista 32 bit and had a H.P solutions center on the desktop which I could scan etc but now with windows 10 64 bit only the printer works if only in black mode.
Also, check that you are using the HP PPD and not Apple's generic PPD. You can check that by opening System Preferences, select "Print & Fax", double-click the printer in the list on the left, from the windows that opens select "Printer Setup", and in that sheet select the "Driver" tab. If it says "Print using: Generic PostScript Printer", the easiest way to fix it is to delete your print queue and add the printer again.
Keep me posted for further assistance 😉
Riddle_Decipher I am an HP Employee
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.