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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 11:15 AM

HP Recommended
Product: CN503 B MODEL C310a
Operating System: Microsoft Windows 8.1 (64-bit)

I was having problems printing black lines, I changed both black inks, Photo & the Black cartridge. I shut the lid down it started to go through the motions, I then went to "tools" got it to clean cartridges, it printed out all the colours along the top, very happy..

   It still would not print black lines, On going to see how much ink there is the screen showed the two blacks full, when I printed it out it showed Photo Black, Magenta, Blue, Yellow, but the large black cartridge is blank. Your help will be of great assistance.

 

Thank You

 

1 REPLY 1

‎05-11-2017 09:10 AM

HP Recommended

Hi @Pieshop,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print in black from your HP Photosmart Premium e-All-in-One Printer.

 

This issue could occur if the printhead nozzles are clogged or it may be expired.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Black Ink Not Printing

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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