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Pieshop
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I have just changed the inks and now it won't print

HP Recommended
CN503 B MODEL C310a
Microsoft Windows 8.1 (64-bit)

I was having problems printing black lines, I changed both black inks, Photo & the Black cartridge. I shut the lid down it started to go through the motions, I then went to "tools" got it to clean cartridges, it printed out all the colours along the top, very happy..

   It still would not print black lines, On going to see how much ink there is the screen showed the two blacks full, when I printed it out it showed Photo Black, Magenta, Blue, Yellow, but the large black cartridge is blank. Your help will be of great assistance.

 

Thank You

 

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Rainbow23
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Message 2 of 2
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HP Recommended

Hi @Pieshop,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print in black from your HP Photosmart Premium e-All-in-One Printer.

 

This issue could occur if the printhead nozzles are clogged or it may be expired.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Black Ink Not Printing

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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