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Student
Posts: 1
Member Since: ‎11-28-2013
Message 1 of 2 (279 Views)

I have just purchased a Diskjet 3520 and cannot load a driver (basic or full)

[ Edited ]

My Lenovo is running Win7 (64) and can see the printer but try as I may I cannot get the driver to install. It is my laptop and I am the administrator but the error appears after failed driver down load,  I have also tried via the use of the wizard. The message that I get is:

'Call to DriverPagageInstall returned error 5 for package'C:\Program File\HP\HP Deskjet 3520series\driverStore\Piipeline\hpvpl09.inf'A caller of DriverPackageInstall must be a member of the Administrators group to install a driver package.'

Please helllllp

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Retired
Posts: 16,806
Member Since: ‎09-03-2013
Message 2 of 2 (229 Views)

Re: I have just purchased a Diskjet 3520 and cannot load a driver (basic or full)

Hi NedKelly

 

I understand you are unable to install the printer.

 

I have included a fix to this issue that is  similar error from pcwizard to follow through.

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Install-Error-quot-The-system-cannot-f...

 

If you need more assistance just let me know.

Gemini02

I work on behalf of HP

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