cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
New member
1 0 0 0
Message 1 of 2
389
Flag Post

I just bought an envy 4500 from amazon. It will not work because ink cartridge track is jammed.

HP Recommended
envy 4500

how do i unjam the ink cartridge it will not slide over to check the ink.  I just got it from amazon by mail.  Do I have to send it back

0 Kudos
1 REPLY 1
Retired
Retired
15,163 14,989 856 2,166
Message 2 of 2
Flag Post
HP Recommended

Hello there! Welcome to the HP Community @mollydarling,

 

I read about the carriage jam troubles you are facing with your Envy 4500, and wanted to reach out. Please check out the link below and try the troubleshooting steps that should help with the jam. If the problem continues, try contacting HP directly to see about a replacement printer.

 

A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-...

 

 

Best wishes!

Click the thumbs up below to show appreciation for my help!
Click the "Accept as Solution" if I have guided you to a solution!


Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear
 

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation