I just bought an envy 4500 from amazon. It will not work because ink cartridge track is jammed.

[mollydarling]

how do i unjam the ink cartridge it will not slide over to check the ink.  I just got it from amazon by mail.  Do I have to send it back

[Rainbow7000]

Hello there! Welcome to the HP Community @mollydarling,

I read about the carriage jam troubles you are facing with your Envy 4500, and wanted to reach out. Please check out the link below and try the troubleshooting steps that should help with the jam. If the problem continues, try contacting HP directly to see about a replacement printer.

A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-...

Best wishes!

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Contact HP:
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