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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2017 08:45 AM

HP Recommended
Product: hp 6978
Operating System: Microsoft Windows 10 (32-bit)

I just bought the HP 6978 and can not get the scanner to connect to the computer. My computer shows on printer.  It keeps saying make sure the printer is connected to the printer.  The Hp scan and printer doctor jams as I am trying to fix this.  Please help me connect the scanner to the computer

1 REPLY 1

‎04-25-2017 11:17 AM

HP Recommended

 

@jen120702

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the printer works, however, the scanner does not,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you upgrade the windows 10 or install any updates recently?

Have you installed the latest drivers using the HP website? If you haven't, please install the same using this link: Click here

 

If you have issues with the scanner connection, try the steps mentioned on this link:
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

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