Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I have loaded the software twice now and each time I have only the ability to print PDF files. I also ran the HP scan and nothing has changed.
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are able to print only pdf files from your HP OfficeJet Pro 6978 All-in-One Printer.
This issue could occur if the drivers are not configured properly.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the links below to uninstall and download and install the basic software:
Step 1: Uninstall the Drivers:
Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
Step 2: Download and install the Drivers from the link: Basic Driver
Step 3: Update the firmware from the link: Firmware Update
Let me know how this works.
You have a good day ahead.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
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