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RimRox
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I need to change my EWS administrator password on my OfficeJet Pro 8710

HP Recommended
OfficeJet Pro 8710 Printer
Mac OS X 10.11 El Capitan

I found the HP setup confusing and must have changed my login and password inadvertently.  I know my printer IP.  I tried my hpeprint.com email. Now I want to set up digital faxing and scanning to email.  Everything I try to do asks for my login and password. Do I have to reset network settings or just wireless settings?  Thanks. 

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Jeet_singh
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HP Recommended

Hi @RimRox,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you would like to change the EWS administrator password for your HP OfficeJet 8710 printer. Don't worry as I have a few steps to help you get through this concern,

 

Let's try to Restore the network to defaults which will reset the network.

 

To restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

 

Here's a related HP Forum post which seems to have helped others: Click here

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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